Why Choose Semtorq Inc's Single Point of Contact Services? 
Time savings by using a single source - not managing multiple vendors.

• A single point of contact for technical help, service and support.
  
• Just one point of invoicing for all services.
  
• Proactive help, service and support management.
  
• Total control and unmatched security with any remote access.
  

Scope:

• Provide a complete line of technical support services - from simple questions, basic problem fixes to complex, comprehensive range of support services to deliver the service an organization needs.

• Simplify support - offers an integrated approach that provides clients with a single point of contact and accountability for all support needs. Put together a combination of services that makes our plan the finest value in the support services industry.

• Resolve issues more quickly - offers end-to-end, proactive support, including fast, direct access to experts, which can lead to faster problem resolution. Troubleshooting problems can be some of the worst and most complex to work out. Whatever the problem, our engineers will deal wi th your specific service.

• Proactive risk analysis and system evaluation - we assign both a project manager and an engineer who work together to document, analyze and assist in set up, operation, upgrades, improvements and support of your systems and products. This enables us to prevent downtime by searching for proactive steps that will prevent possible outages and ensuring we have critical spares in stock in case of a problem.

• One-hour response guarantees - due to our proactive emergency planning, we can guarantee an extraordinary 1-hour response to major problems, minimizing potential downtime.

• Streamlined service - as a customer, you're assigned to one person as your single point of contact for any service you need. This person will know your system, products, and your expectations and efficiently handles every service request for you.

• Live response to problems (if remote connected) - engineer responds to all alarms with objective decisions and trend analysis in real-time.

• System documentation and training - upon completion of the initial system analysis, we give you a thorough documentation package of your system and training on contract and customer responsibility issues. On-site training - we can train your technical staff to more efficiently meet the daily requirements to maximize uptime.

• On-site critical spares - the initial system analysis includes a critical spares evaluation to determine which critical components should be stored on site in case of a problem, so replacement of a failed part can happen in minutes instead of hours.

Promises:

Our Services Contract coordinates all operations and support services provided to our customers through a single focal point. The result is reduced total cost and increased productivity and customer satisfaction. We facilitate problems through a complete verification and resolution process. Based on agreements established with each customer, we provide call management, tracking and escalation of all calls. When a call is received, a representative reviews the customized account profile and can take one of three actions: provide the appropriate action, dispatch a field engineer or research the request for the most complete solution.

Our goal is to provide the most consistent, flexible, timely and highest quality services possible at the most efficient cost to our customers. We utilize very effective methods that minimize time and cost to you. Our capabilities range from basic system testing to complete system operations. Our service delivery professionals work with customers to understand specific requirements and develop a plan or solutions that meet those needs.
Solutions include:

• Help Desk Services
  
• Upgrades
  
• Installations
  
• De-Installations
  
• On-site Support Requests
  
• On-site Warranty Requests
  
• Coordination of Special Projects
  
• 2, 4, and 8 Hour Response. 
  

We have the field engineers and training to keep your equipment up to date. Whether you need upgrades, new equipment or other changes, we can mobilize quickly to deliver project management. Our delivery ensures that a qualified engineer is dispatched to meet your exact technical needs in a time frame that will decrease your downtime. No company can afford down time. They need help NOW! We can provide this assistance to restore operation ASAP. Our commitment to respond sets us apart from ours. Our on-site philosophy and high level of service engineers are the tools to provide rapid resolution.

What is included?

Complete product line including all models of tip dressers and accessories such as air-blow off valve, motor starter and controls, equalizers, dump products, mounting brackets and stands, chip collector and cutter blades or assist with most custom request.

What can be expected?

1. Provide a help desk support service over the phone.

Including the following:

• Answer questions
  
• Research questions for answers
  
• Send requested information via fax or Email
  
• Trouble shooting assistance
  
• Tips and techniques
  
• Documentation .
  
• Help with warranty
  

2. Provide on site support.

Including the following:

• Installation assistance
  
• Trouble shooting assistance
  
• Problem solving assistance
  
• Improvement assistance
  
• Help with warranty issues
  
• Help with start-up
  
• Training
  

3. Provide other 3^rd party secondary support. (general and non-technical information)

Including the following:

• Industrial valves systems
  
• PLC's and controls
  
• Weld gun operation
  
• Robot programming
  
• And More...